Policies & FAQ

Shipping Policy

We ship across India. Orders are usually dispatched within 1–3 business days after the order is confirmed.

Delivery generally takes 4–8 business days depending on your location. A tracking link is shared on WhatsApp or email once your order ships.

Delivery times can be affected by festivals, weather or courier delays. For any shipping query, WhatsApp us at +91 63868 22021.

Return & Refund Policy

Your satisfaction matters to us. If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with clear photos or an unboxing video.

• We will offer a replacement or a refund for eligible cases.
• Products must be unused and in original packaging.
• Approved refunds are sent to the original payment method within 5–7 business days.
• Minor colour differences due to photography or screen settings are not treated as defects.

To start a return, email [email protected] or WhatsApp +91 63868 22021 with your order details.

Privacy Policy

When you use our contact, feedback or newsletter forms, we collect the details you enter (such as name, email and message) only to reply to you and improve our service.

When you order on WhatsApp, we use your name, phone number and delivery address only to process and deliver your order.

We do not sell your personal information. Your cart and wishlist are stored on your own device. Our website is hosted on Netlify, which processes form submissions on our behalf.

If you create an account, we use Firebase Authentication (by Google) to sign you in and store your name and email. We are notified when a new account is created. We use these details only to serve you, and never sell them.

To ask us to delete your information, email [email protected].

Terms & Conditions

• By using this website you agree to these terms.
• Prices are in Indian Rupees (₹) and may change without notice. An order is confirmed only after we confirm it with you.
• Product colours may look slightly different on different screens.
• All content and designs on this website belong to Auracraft Jewellery and may not be copied without permission.
• We may cancel an order in case of a pricing error or stock unavailability, and any amount paid will be refunded.

Frequently Asked Questions

How do I place an order?
Add items to your cart and tap “Order on WhatsApp”. We confirm your order and share payment and delivery details there.

Do you deliver all over India?
Yes, we ship across India.

How can I track my order?
We send you a tracking link once your order is dispatched.

What if I receive a damaged product?
Contact us within 48 hours with photos or an unboxing video. See our Return & Refund Policy.

How do I contact you?
Email [email protected] or WhatsApp +91 63868 22021.